Shipping policy

Shipping Policy

Processing and production

All our products are made specifically for each order. Once payment is received, the order goes into production.

Normal production time is approximately 2 to 5 business days. During periods of higher demand, launches, promotions, or holidays, this timeframe may be slightly longer.

Production time is not included in transit time.

Delivery times

Once the order has been produced, it will be shipped to the address provided by the customer.

Delivery time depends on the destination country, the product, the production center used, and the available shipping method. The estimated delivery time will be shown at checkout whenever possible.

As a reference, the total timeframe, including production and transit, may vary between:

  • Portugal and the European Union: approximately 5 to 15 business days;
  • Other international destinations: approximately 7 to 25 business days.

These timeframes are estimates and do not guarantee delivery on a specific date. Delays may occur due to customs, weather conditions, strikes, holidays, carriers, or other factors outside our control.

Shipping costs

Shipping costs are calculated at checkout based on the products ordered, quantity, destination, and available delivery method.

Where applicable, free-shipping promotions will be shown in our store or at checkout.

Order tracking

When your order ships, you will receive a confirmation email with tracking information whenever it is available.

Tracking may take up to 48 hours to show updates after the package has been handed to the carrier.

Orders shipped separately

Some products may be produced and shipped from different production centers. As a result, a single order may arrive in several packages and on different dates.

You will not be charged additional shipping costs when an order must be split for production reasons.

Incorrect or incomplete address

The customer is responsible for confirming that the delivery address is correct before completing the purchase.

If an order cannot be delivered because the address is incorrect, incomplete, or the package is unclaimed, additional shipping costs may be charged to resend the order.

If you notice an address error, contact us as soon as possible at templariosmodernos@outlook.com. We cannot guarantee that an address can be changed after an order has entered production.

Delayed or undelivered orders

If your order significantly exceeds the estimated timeframe, we recommend that you:

  1. Check the tracking information;
  2. Verify the delivery address on the order;
  3. Contact the local carrier;
  4. Contact us at templariosmodernos@outlook.com.

We will review the situation with the carrier and our production partner.

Damaged orders

If an order arrives damaged or contains a defective product, contact us at templariosmodernos@outlook.com and include:

  • Order number;
  • Description of the issue;
  • Clear photos of the product;
  • Photos of the packaging, when relevant.

Please contact us as soon as possible after receiving the order so that we can review the case and offer a solution.

Customs and import fees

International orders may be subject to taxes, customs duties, or import fees charged by the destination country.

Unless otherwise stated at checkout, these charges are not included in the order price and are the customer's responsibility.

We are not responsible for delays caused by customs procedures.

Contact

For any questions related to shipping your order, contact us:

Email: templariosmodernos@outlook.com